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Crash reports

Whenever an unrecoverable error occurs in the Hansoft server a crash dump is automatically generated.

Hansoft takes these occurrences very seriously. To aid us in diagnosing and solving the problem as quickly as possible we ask that customers send these dumps to us.

This can be done in two ways:

The dump files can be emailed to support@hansoft.com.

The dumps can be uploaded to us directly via the server command line:

HPMServer -UploadDumps <YourEmailAddress>

We will keep in contact with you regarding the error and will notify you when we have identified and fixed it.

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